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Chapter 5 What to Do If
5-5 The Print Heads Stopped Moving
If the print-head carriage stops over the platen, take ac-
tion immediately to prevent the heads from drying out.
What to Do First
Switch the sub power off, then back on again. (If the media
is jammed, then also remove the media.) If the print-head
carriage move to the standby position (inside the side cover),
it means the operation has ended successfully.
If the print-head carriage did not move, try switching off
the main power, then again switching on the main power,
followed by the sub power.
If the Heads Still Do Not Move
If the heads still do not move, carry out the following emer-
gency response measure, then contact your authorized
Roland DG Corp. dealer.
1. Switch off the main power and open the front cover.
2. Detach the side cover.
3. Gently move the print heads to the standby position.
4. Stopping at the place where the audible click is heard
locks the print heads in place.
5. Gently apply pressure from the right side to make sure
the heads don’t move to the left.
If the print heads move to the left, again move them slowly
by applying pressure to the left side and make sure they
lock in place.
Click!
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